This Refund Policy explains when ServerBorn will refund fees you have paid for hosting services. It is part of our Terms of Service.
Section 0130-Day Money-Back Guarantee
If you are not satisfied with ServerBorn, you may request a full refund of the plan fee on your first subscription within 30 days of the original purchase date. No specific reason is required.
Section 02What's Eligible
The following are eligible for refund under the 30-day guarantee:
- The base plan fee for a new monthly or annual ServerBorn hosting subscription, when the request is made within 30 calendar days of the original purchase date.
- Pro-rata refund of any unused portion of an annual plan during the first 30 days, if you choose to downgrade or cancel.
Section 03What's Not Eligible
The following are not refundable:
- Plan renewals and recurring charges after the first 30 days.
- Domain-name registrations and renewals (we cannot recover these costs from the registry).
- One-time professional services, custom-migration fees beyond the included free migration, or development work.
- Add-on services such as additional storage, additional sites, dedicated IPs, or premium support packages, once provisioned.
- Accounts terminated for violation of the Acceptable Use Policy or for non-payment.
- Fees paid to third parties through us, such as payment-processor surcharges.
Section 04How to Request a Refund
Send a request from the email address on your account to [email protected] or through the contact form. Include your account email, the subscription you want refunded, and the original purchase date. We may ask a short follow-up question to confirm you are the account owner.
Section 05Processing Timeline
Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. We will close the account or downgrade the plan at the time the refund is issued unless you ask us to keep it active in a free or paid state.
Section 06Add-ons and Renewals
To avoid unwanted renewal charges, cancel or disable auto-renewal in the panel before the next renewal date. We do not refund renewals charged after the 30-day window simply because they were forgotten. If a renewal is charged due to a genuine error on our end, we will refund it.
Section 07Contact
Refund questions can be sent to [email protected] or through the contact form.